Information on I Love Ugly's easy returns.
We accept returns for any reason (Excluding Sale Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached. Returns must be sent back within 30 day
You can initiate a return on our website under 'Make a Return' or click here to be taken straight to our Returns Portal. There is also a QR code on your packing slip which can take you to the returns portal. Please ensure you are using the correct re
Returns will be processed within 1-2 working days of the package arriving back to our warehouse. Public Holidays, sale periods or peak trading times may impact these timeframes. Refunds will generally appear back to the original payment method within
You are able to return and/or exchange an online purchase in any of our I Love Ugly retail stores. Items must meet all conditions above and be returned in retail quality – unwashed, unworn, and with original tags attached. Proof of purchase is requir