You will receive an order confirmation via email. Your order number will begin with 'NZ' followed by a series of numbers.

You will receive an order confirmation via email.Your order number will begin with &apos;NZ&apos; followed by a series of numbers.

How will I know if my order is confirmed?

If you need to cancel your order please reach out to our support team as soon as possible. Once successfully cancelled, funds will appear back to the original payment method between 1-3 business days. Our warehouse work quickly - if you need to chang

If you need to cancel your order please reach out to our support team as soon as possible. Once successfully cancelled, funds will appear back to the original payment method between 1-3 business days.Our warehouse work quickly - if you need to change a size or color of an item in your order please let us know ASAP. We may not always be able to make changes to an order before it is dispatched such as during sale periods.&#xA0;<span style="font-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to add items to your order after it&#x2019;s been confirmed, as we don&#x2019;t have the authority to recharge your payment method. You can either place a new order for the extra items, or cancel your order and place a new order with all of the items you need together.

Can I cancel or make changes to my online order?

Most orders are shipped the next business day after they are placed. Most orders will arrive after 1-2 working days from the couriers pick up. Please allow for an extra day for rural or South Island deliveries.

<span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Most orders are shipped the next business day after they are placed.&#xA0;Most orders will arrive after 1-2 working days from the couriers pick up. Please allow for an extra day for rural or South Island deliveries.

When will my order be shipped?

Once your order is picked up by the courier service, you will receive a tracking email. You can follow your packages movements there. If there are any delays with the shipping once it leaves us you can get direct updates from NZ Post using the inform

Once your order is picked up by the courier service, you will receive a tracking email.&#xA0;You can follow your packages movements there.&#xA0;If there are any delays with the shipping once it leaves us you can get direct updates from NZ Post using the information in your tracking email or reach out to our support team for assistance.&#xA0;

How can I track my order?

I Love Ugly NZ

Information on making orders with I Love Ugly

Orders

What is your Returns policy?

How do I make a return?

I've returned my item - how long does the refund take?

In-Store Returns