I Love Ugly NZ

Once your order is picked up by the courier service, you will receive a tracking email.&#xA0;You can follow your packages movements there.&#xA0;If there are any delays with the shipping once it leaves us you can get direct updates from NZ Post using the information in your tracking email or reach out to our support team for assistance.&#xA0;

Once your order is picked up by the courier service, you will receive a tracking email. You can follow your packages movements there. If there are any delays with the shipping once it leaves us you can get direct updates from NZ Post using the inform

How can I track my order?

Orders

How will I know if my order is confirmed?

Can I cancel or make changes to my online order?

When will my order be shipped?

What is your Returns policy?

How do I make a return?

I've returned my item - how long does the refund take?

In-Store Returns

Returns

I bought something the day before it was on sale, can I get a price adjustment?

Why can't I add a discount code to my order of sales items?

Bundle Deals and breaking a Bundle Deal

The Bundle Deal is not automatically applying to my cart - what should I do?

Sales & Promotions

When will you restock out-of-stock items?

Can I be notified once the item I want is back online?

Faulty Items

How should I take care of my ILU product?

Size Selection

Product & Restocks

How can I create an account?

How to reset your account password

Account

Do you offer Click & Collect?

Shipping Policy

Delivery & Shipping

How can I track my order?Updated 9 months ago