Shipping Policy

The team at I Love Ugly work hard to deliver orders within the given guidelines and timeframes.

Peak trading times, holidays, and sale periods can impact these timeframes. We ask and appreciate your patience during these times.

Please get in touch if you have any questions about the status of your delivery.

New Zealand

Orders are delivered via Courier Post Express

2-4 Business Days

$6.99 NZD Express Shipping [North Island]

$9.99 NZD Express Shipping [South Island]

Australia

Orders are delivered via 2 Couriers:

DHL Express

3-5 Business Days

$20 Express Shipping

Rest of World

Orders are delivered via DHL Express

3-5 Business Days

$15 Express Shipping

UK Customers

Please note, for all orders below $200 USD we are required to collect a VAT charge on behalf of all customers and this cost will be charged at checkout.

For all orders above $200 USD, this extra cost is charged separately through DHL and will need to be paid by the customer before the delivery can be received.

Rest of the World

Deliveries may be subject to local import fees or taxes, this will be calculated through your local customs office and is subject to the shipping policies within your country.

The customer is solely responsible for any additional costs. This cost will be charged through the courier service used and an order can only be received once payment is made.

Should a delivery be refused, the cost of the original and return shipping will be charged to the customer and taken from any potential refund.

Please note, there may be a minimum threshold for imported goods into your country. For any larger orders, we would recommend checking these requirements with your local customs office.

For more information and to check any local policies, please get in touch with your local customs office.

Shipping PolicyUpdated 5 months ago